FAQ | Supreme Phone Gadgets

1. How long are shipping times?

Each product at Supreme Phone Gadgets has an estimated delivery time that you can find in the product description. Under normal circumstances, your products will ship within five business days from your order.

Due to COVID-19, we are currently experiencing logistic and shipping delays for our orders. Customers could expect orders to be delivered within 2 - 4 weeks from their order however delivery may be longer.

We ask that our customers be patient with their orders during this unusual time.

All products are warehoused in China.

 

2. Do you provide Tracking Numbers?

Yes. Tracking numbers are provided.

 

3. Do you offer worldwide free shipping?

Yes.

 

4. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Every return has a carbon footprint so just tell us what went wrong, send along a pic and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

 

5. Can I cancel my order?

Cancellations are possible if you cancel the order before the order is sent out. 

 

6. What happens if I receive the wrong item?

If there’s an issue with your order - if it’s the wrong size, wrong color, defective or otherwise not exactly what you wanted - then simply notify us by completing our Contact Us form. Once we have been notified, a staff will contact you and may request for a photo of the product before we offer you a refund. You won’t be asked to ship the product back to us.

The photo will be used for future reference to improve our products.

 

7. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

 

8. What is the price currency?

All products are listed in Australian Dollars (AUD).